Returns & Refunds

We want you to feel confident when purchasing a BlinkDoll. Please review our return and refund policy carefully before placing your order.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders that have not yet been shipped or entered the production process may be eligible for cancellation. Once a made-to-order or customized doll has entered production, cancellation may no longer be possible.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your doll arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and include clear photos of the item and packaging.

If the issue is confirmed to be our responsibility, we will work with you to provide an appropriate solution, which may include a replacement, return, or refund.

14-Day Returns

For eligible items, you may request a return within 14 days of receiving your order.

To be eligible for a return, the doll must be in the same condition in which it was received, unused, undamaged, and returned with its original clothing, accessories, packaging, and any included materials.

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

Made-to-Order & Customized Dolls

Because made-to-order and customized dolls are created specifically for each customer, they may not be eligible for change-of-mind returns once production has begun.

This does not affect your rights if an item arrives damaged, defective, or materially different from what was ordered.

Return Shipping

For approved change-of-mind returns, customers are responsible for return shipping costs.

Original shipping charges, if any, are non-refundable unless the return is due to an error on our part or the item arrives damaged or defective.

We strongly recommend using a trackable shipping service when returning your doll.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Items that are returned used, damaged, incomplete, or outside the approved return conditions may not qualify for a full refund.

Contact Us

If you have any questions about a return, cancellation, or refund, please contact us before sending your item back.